Providers

To access the Lovelace Provider Portal please click on the orange box labeled Provider Access Login. Please click here for step-by-step log in directions or for detailed information on how to use popular provider portal features, including:

• Provider Home Page
• Patient Inquiry / Search & Return
• Patient Information (Eligibility)
• PCP / Provider Information
• Other Insurance
• Benefit Description – Medical
• Benefit Detail
• Outpatient Services
• Referral Detail
• Pre-Authorization Detail
• Claim Center - Search & Return
• Claim Detail
• Provider Search & Return
• Provider Information
• Facility Search & Return
• Facility Information
• Find Inpatient Stays
• Find a Patient/Result
• Find Inpatient Stay Detail
• Online Help

The LHP provider portal works optimally with Internet Explorer (version 7.0 and newer), but will also function with Firefox (version 3.5 and newer), Google Chrome (version 5.0 and newer) and Safari (version 3.1 and newer) browsers. Please note that new providers may not be able to immediately access the provider portal.

As of June 29, 2012 there were 266 confirmed and probable cases of pertussis reported to the Department of Health.  This is as many cases as was reported in all of 2011.  To date, 29 infants have been diagnosed with pertussis, 15 have been hospitalized and one has died.  Most infants who contract pertussis are infected by a family member or caretaker.  Providers are asked to:

1. Encourage vaccination with Tdap for all patients that are eligible;
2. Consider pertussis in the differential diagnosis of those with compatible symptoms;
3. Please report any suspected or confirmed cases to the Epidemiology and Response Division at (505) 827-0006.  This number is available 24 hours to make reports and/or if you have any questions.

More information can be found at: http://nmhealth.org/CommunicationsOffice/Pertussis.shtml

At Lovelace Health Plan, we’re committed to ensuring our providers easy access to information critical to the business of health care, as well as an array of resources to help you keep your patients educated, informed and healthy.

Our providers and members enjoy outstanding customer service, 24/7 availability and an entire program for better health – backed by the comprehensive care resources of Lovelace Health System.

• More than 7,000 providers in New Mexico and bordering states
• Free personal health coaches
• Nationally recognized care
• Competitive benefits
• Healthy steps programs

Click here for more information on our Health Plan Medical Directors.

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Images: 

File: 

Provider Portal Log In Instructions.pdf

ProviderPortalTraining.pdf